We are looking for an experienced Service Desk Technician to join our Whangarei based Digital Service Desk team and help support our growing technology landscape.

This is a hands‑on, customer‑focused role where you’ll provide IT support across the organisation, making sure our people have all the tools they need to succeed.

About the role:
In this role, you will provide day‑to‑day IT support across the Northpower environment, resolving incidents, managing service requests, and supporting users across a wide range of hardware and software platforms.

You’ll work closely with other Digital teams, building strong relationships with internal users and external vendors while contributing to a positive and reliable support experience.

This role is onsite and includes rostered shift work and on‑call responsibilities.

What you’ll be doing:
- Providing responsive IT support to internal customers
- Troubleshooting and resolving incidents and service requests
- Supporting end‑user devices including desktops, laptops, mobile devices, and peripherals
- Delivering in‑person and remote support across the organisation
- Maintaining accurate documentation, asset records, and knowledge base content
- Assisting with purchasing, inventory management, and coordination of ICT equipment
- Supporting Digital initiatives, projects, and continuous improvement activities

About you:
- 2+ years’ experience providing IT support in a Microsoft environment
- Strong knowledge of end‑user device support, including mobile devices (iOS & Android)
- Comfortable building, configuring, and supporting workstations
- Experience with Microsoft 365 and core Office applications
- ITIL experience or familiarity (certification is an advantage)
- Strong troubleshooting, communication, and documentation skills
- A customer‑focused mindset with the ability to manage competing priorities
- A team player who adapts well to change

What’s in it for you?
- Competitive remuneration.
- An in-house well-being programme, a peer support network (Kaitiaki) and EAP services.
- Life Insurance and group discounted medical insurance.
- Commitment to professional growth and development.
- A friendly workplace where people are valued and appreciated.
- Family-friendly events and discounted gym membership along with various retail discounts.

About us:
Northpower is an electricity and fibre network provider for Whangārei and Kaipara, with more than 60,000 connected customers.

We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.

We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers.

If you’re all about solving problems and making someone’s day a bit easier, this one’s for you.

Apply now via #REQ1869 and help keep Northpower going!

New Zealand work rights are required for the role.

Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.