Enabling reliable fault response for Powerco
In partnership with Powerco, Northpower implemented digital rostering using Microsoft Teams Shifts, improving visibility, coordination and efficiency in fault response operations.
Annual Report 2026
27 May 2026
Cyber security for critical infrastructure
Northpower takes a risk-based approach to cyber security, using industry-standard frameworks to prioritise protection where it matters most.
The global threat environment remains elevated, and no organisation can be fully immune. High levels of collaboration and information sharing across the electricity sector mean emerging threats are identified early and response arrangements stay aligned with good practice for critical infrastructure.
During the year, Northpower joined a shared Security Operations Centre service alongside other electricity distribution businesses, providing 24/7 monitoring by specialist professionals and enabling earlier detection and response to potential threats. The cyber events detected during the year were low severity, identified early, and contained without impact on customers or operations. Northpower maintains well-tested incident management procedures and works closely with national cyber agencies and sector partners.
Our people remain central to cyber security, and staff awareness training and phishing simulations continued during the year. Northpower’s cyber maturity continues to improve, with future focus on building organisation-wide capability to respond to and recover from incidents quickly and effectively.
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Sharing our voice globally
Sharing sector leadership, Northpower strengthened industry capability by contributing to global forums, skills development and energy transition discussions.
Creating learning opportunities
Through Whare Ako, Northpower strengthened workforce capability, delivering leadership programmes and learning pathways to support career growth and organisational performance.
