Outages and faults
To report an electricity fault in the Whangārei and Kaipara regions please phone us on 0800 10 40 40.
In case of an emergency during a power outage, phone 111 immediately.
- Unplanned electricity outages4
- Planned electricity shutdowns4
- Fibre outages
We have 4 unplanned electricity outages
If you are without power, please check planned electricity outages, or call us on 0800 10 40 40
-
Power interrupted 19th April at 4:34pm
- Our fault team have repaired an underground cable fault, they have now found a second fault. Our field staff are actively tracing the cable to find the fault and make repairs. We estimate this should be restored 5pm. Please treat all lines and equipment as LIVE at all times. We apologise for the inconvenience and thank you for your patience.
- Cause
- Underground Cable Fault
- Estimated Restore Time
- 5pm
- Customers Affected
- 10
- Equipment Description
- Unknown
- Last Updated
- 20th April at 3:02pm
- HIKO-2184
-
Power interrupted 20th April at 5:05pm
- We are aware of an outage affecting this area, we have field staff on their way to investigate. If you heard or saw anything before the power went out please call 0800 10 40 40. At this stage please prepare for the power to be off for at least the next 60 minutes while we investigate, we will update when we know more. Thank you for your patience, please always treat all lines as LIVE.
- Cause
- Underground Cable Fault
- Estimated Restore Time
- Unknown – Check back in 2 hours
- Customers Affected
- 41
- Equipment Description
- Unknown
- Last Updated
- 20th April at 5:07pm
- HIKO-2185
-
Power interrupted 20th April at 6:24pm
- We are aware of an outage affecting this area, we have field staff on their way to investigate. If you heard or saw anything before the power went out please call 0800 10 40 40. At this stage please prepare for the power to be off for at least the next 60 minutes while we investigate, we will update when we know more. Thank you for your patience, please always treat all lines as LIVE.
- Cause
- Unknown
- Estimated Restore Time
- Unknown – Check back in an hour
- Customers Affected
- 157
- Equipment Description
- Oneriri Road, Switch 333 (NVB)
- Last Updated
- 20th April at 6:30pm
- INCD-306559-H
-
Power interrupted 20th April at 6:30pm
- We are aware of an outage affecting this area, we have field staff on their way to investigate. If you heard or saw anything before the power went out please call 0800 10 40 40. At this stage please prepare for the power to be off for at least the next 60 minutes while we investigate, we will update when we know more. Thank you for your patience, please always treat all lines as LIVE.
- Cause
- Unknown
- Estimated Restore Time
- Unknown – Check back in an hour
- Customers Affected
- 15
- Equipment Description
- Unknown
- Last Updated
- 20th April at 6:30pm
- HIKO-2186
Please note:
We try to refresh our website outages information at least half hourly, so if you can’t see your outage please check again in a few minutes.
Our outage map shows the general area of current faults and are displayed for indicative purposes only.
Treat all lines as live at all times.
Make sure you are well prepared for a power outage
It’s important that you and your whānau plan ahead to keep safe during power outages.
These may be unplanned, or the result of unplanned outages, such as cars hitting power poles or storms.
Here’s some advice to help you and your family, friends and neighbours prepare and keep safe during storms or other situations that may affect your power supply.
