Safe service lines
Keeping your service line safe
The power line that runs from the road to your house is called a service line. It can be overhead or underground. To keep you and your whanau safe, regularly check your service line and poles.
If you have any questions or concerns, call Northpower or your electrician to assess the line and plan any repairs to prevent possible danger.
Who is responsible for the service line?
Property owners are responsible for the power lines, poles and underground cables that supply electricity from Northpower’s network to their property.
In most cases the service line starts at the property boundary.
Unsafe service lines
While we regularly carry out safety inspections on Northpower’s network, property owners are responsible for their own service lines.
You should regularly check service lines and poles on your property. If you have concerns please contact us.
Trees near your service line
It is important property owners keep trees away from their service line. If your trees aren’t regularly maintained and grow too close to service lines, this can be a hazard.
We can help arrange a free disconnection to stay safe while you’re trimming or cutting your trees online through our service centre or give us a call.
Look out for...
- Damaged or sagging lines
- Rotten wood on crosspoles or arms
- Trees near power lines
- Damaged or worn service lines at the point it enters your house
Learn more about staying safe together
Keep your trees away from power lines
Safe guy wires
