Privacy Statement

Use of personal information

We may use this personal information for purposes connected with our business, including:

• Supplying you with energy or fibre services and any other products or services you have requested;
• Resolving faults and problems with our services, maintaining, upgrading and planning of our networks and making improvements generally to our services and the way in which we provide them to you;
• Administering customer accounts, credit checking, confirming your identity and debt collection;
• Dealing with your requests, enquiries or complaints and other customer care activities;
• Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of our systems and in connection with the transfer of any part of our business in respect of which you are a customer or potential customer;
• Informing you or contacting you regarding our products, brands, special offers, publications and other promotions we think you may be interested in or to get your feedback about our products and services;
• Carrying out our responsibilities, including complying with laws and industry regulations;
• Enforcing our rights under our contracts with you, retailers or other customers, or our arrangements with your energy/fibre retailer or metering company;
• Enabling an organisation to pay a benefit to a customer (e.g. a Northpower line charge holiday or a line charge rebate) and enabling the Northpower Electric Power Trust to make distributions and conduct elections;
• For general administrative and business purposes; and
• Any specific purpose which we notify you of at the time personal information is collected.

We may use and disclose CCTV footage for the following purposes:

• Detecting and deterring criminal behaviour on our sites;
• Monitoring the safety and security of our staff and our sites and completing incident investigations.

We, and any authorised third party, may monitor any online or email communication you have with us for cybersecurity purposes.

Disclosure of personal information to third parties

There may be situations where we disclose your personal information to third parties. Any disclosure will be in accordance with the Privacy Act and we will only disclose your personal information to the following persons:

• Our agents, contractors and service providers that we have engaged to provide you with services, or who maintain our networks or who provide us with products or services including data analysis that support the services we provide;
• Credit assessment agencies/debt collection agencies;
• Your energy or fibre retailer or metering company;
• The Northpower Electric Power Trust;
• Any authorised third parties who monitor, host, or maintain data, data centres, service platforms and other infrastructure and systems on behalf of us, where your information is processed, transmitted or stored;
• Persons who we may be required to pass your information to by reason of legal, government or regulatory authorities, including law enforcement agencies and emergency services; and
• Any person or organisation authorised to receive the information by the Privacy Act.

We may also disclose your personal information without your consent if required to by law or if necessary to:

• Protect or enforce our legal rights or interests, or to defend any claims made against us by any person (including you); and
• To lessen a serious threat to a person’s health or safety or assist with the maintenance of the law.

You may request an inspection of or update or correction to the personal information we hold about you, or lodge a complaint or make any privacy related enquiry by contacting our Privacy Officer by:

• email: privacy@northpower.com; or
• post: Northpower Limited, Private Bag 9018, Whangarei Mail Centre, 0148.

In order to assist us to locate your information please provide us with sufficient details of what you are seeking. In some cases, we may decline all or part of your request, for example, if disclosing the information would infringe the privacy of another individual.

In some cases there may be a charge for providing you with copies of your personal information. We will advise you of this prior to sending your information to you.

If you request a correction to the information held by us and if it is reasonable in the circumstances we will make the requested change or correction. Otherwise we will take reasonable steps to mark that information as having been subject to a request for change or correction.