Explore our new Outage Centre
Explore our new Outage Centre and stay better informed during outages
Our new Outage Centre gives our 63,000 connected customers across Whangārei and Kaipara Districts faster, easier access to accurate information during both planned and unplanned outages.
The new Outage Centre brings together electricity and fibre outage information in one simple, easy‑to‑use online hub, helping customers stay informed during outages and planned work on Northpower’s networks. It reflects Northpower’s commitment to keeping communities safe by providing clear, reliable and up‑to‑date outage information.
Key features
Address search
Look up specific locations such as your home or workplace to check for power outages
Share an outage
Share outage information via social media, text or email to your family, neighbours and communities
See all Fibre and Electricity outages
Get a complete overview of current outages for fibre and electricity, as well as upcoming planned electricity work
Sign up to outage notifications
Coming soon, you can sign up to receive text or email alerts for active unplanned outages
Added information
More detailed and up-to-date information about outages, including status, areas affected, cause, number of customers affected and more
Dark mode
Making it easier to view outage maps at night
Mobile friendly
Fully customised app experience for mobile
FAQs
The Outage Centre is a new online platform where customers can easily check for electricity and fibre outages affecting their home, business or community. It brings together planned outages, unplanned outages and future planned work in one centralised platform.
Northpower is committed to keeping its communities safe and well‑informed. With new outage data becoming available and improved mapping technology, Northpower saw an opportunity to improve the overall customer experience, especially during large weather events. The new Outage Centre provides more regular updates, better visibility of all outages – including planning, unplanned, electricity and fibre – and more ways to stay connected.
Yes! Notification sign‑ups for active outages (via text or email) will be available shortly. This feature is being finalised and will be added to the Outage Centre as soon as it is complete.
No. The Outage Centre works alongside Northpower’s existing communication channels, including the website, email updates, social media and media releases. The Outage Centre can be easily found by going to northpower.nz and clicking on ‘Outages’.
Yes. The new Outage Centre is a mobile-friendly application, with customised responsive features designed to make it easier to see and navigate on mobile phones.
Yes. The Outage Centre shows electricity (both planned and unplanned) and fibre outages in one location, making it easier to see what’s happening across the North power network.
We recommend always going to the Outage Centre first, if you have access to a computer or phone, for up-to-date and detailed information, including affected areas, reason for outage, outage status, number of customers affected and expected restoration time. This will ensure the 0800 number stays available for people without access to the internet, or and those wanting to report an outage. This will help reduce call wait times during storms or major outage events.
If your power is out and you don’t see an outage listed on the Outage Centre, please contact Northpower on 0800 10 40 40 and report the outage.
You can access it anytime at northpower.nz/outages
Planned power outages
Report an outage
If you’re medically dependent on electricity
Experiencing fluctuating power
