Outages and faults

Get notified on outages
Make sure your contact details are up to date with your energy retailer so you receive planned outage notifications from us.

Using medical equipment? Be prepared
If you’re medically dependent on electricity, here’s important advice on how to prepare for outages and what to do during one.

Planned maintenance happens Monday to Friday. Why?
We know it can be disruptive, but we plan maintenance during the working week for good reasons.
- To keep down the cost. If all maintenance was scheduled for the weekend, overtime would make electricity less affordable.
- To manage staff fatigue. It’s unsafe for line crews to work a normal week, and weekends, and be rostered on after hours.
- Ensure work-life balance for our people.