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Northpower / Get Connected

We’re here to help you get connected

Northpower is your 100% locally owned provider of over 63,000 electricity and more than 25,000 fibre broadband connections across Whangārei and Kaipara. We’re here to keep your lights on and connect you to the world.

For electricity and solar connections:

There are five key steps to any new or alteration to an electricity connection, whether it is a straightforward house connection, altering a connection, adding distributed generation (like solar) or a more complex, large-scale solar, large load or a development connection. The detailed activity, costs and timing differ between standard and complex applications. See an outline of this process below.

See outline of process

For fibre connections:

Learn what you need to do to get connected and choose a retailer.

Fibre connections

Choose your electricity connection type

Standard application

A standard application is common for:

a single home or a small number of new residential connections
a small alteration to your current connection
small mid-sized commercial connections
a residential solar or small mid-sized commercial solar connection (up to 300kW)

Standard connections may cause a modest increase in capacity (where the network is not constrained). It can usually follow a standard application process with minimal network capacity studies and connection requirements.

Apply for a standard connection

Complex application

A complex application is required for:

large commercial or industrial customer with a large load
large-scale generation like solar, wind or battery
a smaller project where it is identified that the network may need investment to support
an upgrade or downgrade to your current supply

Complex applications require more work by our network staff to analyse information, assess the network, scope options and complete studies. A project’s size or technical criteria may also mean it requires additional work.

Apply for a complex connection

Steps to get connected

1. Enquire & Discuss

Understand your options, the process, timelines and application costs with your service providers (electrician, livening agent, network-approved contractor and retailer) and our web self-service tools.

2. Apply & Explore

Apply for new connections, or engage your service provider, who will apply for your connection for you. This is required if you are upgrading your existing connection, installing solar or need power to your boundary. We will review your application.

3. Design & Approve

We will work with the service provider to design the solution, ensuring it meets your requirements, then review and approve the proposed plan before proceeding.

4. Deliver & Build

The approved service provider(s) will deliver the agreed solution.

5. Connect & Complete

When the connection is ready, inspection and livening are needed. Then you or your electrician can contact your retailer for metering to be installed by the livening agent.

Fibre coverage and connections

Find out if a fibre connection is available at your place or your new build. Learn what you need to do to get connected and choose a retailer. It’s usually free to get your house connected to Northpower Fibre, and the monthly cost is similar to what you already pay for the internet.

Register your interest in fibre in the link below.

Is fibre in your area?

Solar power for homes and small businesses

Your location or conditions may suit generating your own energy – such as lots of sun or wind, or a running stream of water. Generating your own electricity can contribute towards better sustainability. You may even generate more electricity than you use, which you can store in a battery or sell back to an energy retailer through the grid. Northpower has a 10kW export limit per residential connection.

Learn about renewable energy