We're here to help you get connected
1 - Join an energy retailer
You’ll need to contact an energy retailer to set up an account if you’re not already a customer. You can find a list of retailers at Powerswitch.
If you’re already an existing or recent customer of an energy retailer, you’ll need to contact them to advise the new address you’d like connected.
2 - Apply for a new electricity connection
Please apply for a new electricity connection. You can ask your electrician to assist you with completing the form, or have them complete the form on your behalf.
You’ll need to pay the application fee online when you submit the form.
Before you get started you’ll need:
- Bill payer contact details – if there is a cost associated with this work then the quote and invoice will be issued to this person
- Electrician contact details
- Your chosen electricity retailer and your account number with that retailer
- Electricity retail account holder contact details
- There is a charge for your new connection application – you will need your credit card or account 2 account details handy.
If power to the boundary is required, your preferred Northpower Approved Contractor needs to undertake the work.
3 - We'll process your application within 10 working days
We’ll assess your connection requirements, and get back to you within 10 working days of your application, to let you know if:
- there’s a suitable connection available and you can proceed, or
- further work is required to make a connection available, or
- further network design and construction work is required on Northpower’s network to enable your connection
Once you’re able to proceed, we’ll issue you with an installation control point (ICP) number. You can contact your retailer to arrange metering and quote this ICP number. We’ll also supply this ICP number to your retailer.
When your electrician is ready to liven your connection, they can make an appointment time with your chosen metering and livening contractor to arrange the meter and liven your connection.
If power is available at the boundary this service takes around 10 working days. If your request is urgent please contact us.
Network design and construction (where required)
- If further network design/works are required, we’ll provide you with a quote and you’ll need to cover the costs of these works.
- Work can commence once you’ve accepted our quote and made payment.
4 - Network connection and livening
Construction of your service main (private cable/line) can be done by your electrician.
When your connection is ready to proceed, you’ll need to organise a service request with your chosen energy retailer for metering to be installed by their metering contractors.
Some meter installers are also able to inspect, connect and liven to the network – see the table of Northpower approved contractors.
Your electrician will certify your service main and also organise for the connection to be inspected and livened to the network. This can only be done by a Northpower approved contractor.
Your electrician and the Northpower approved contractor will schedule an inspection of the work, connect and liven.
At this point, your energy retailer will begin billing you for your electricity.
Steps to get connected
Need further advice on an electricity connection?
For further advice, please contact our customer care team with any questions you have regarding the connections process – we’re here to help.